FREQUENTLY ASKED QUESTIONS

Dispatch & Delivery

How late can I place an order on Dealer Direct and still dispatch that day?

For in-stock inventory, all orders placed by 2pm will be processed and dispatched by 5pm the same day. All orders received after 2pm will be processed and dispatched the following business day.

What days are orders dispatched?

Orders are dispatched Monday to Friday for delivery five days a week.

How do I request a Saturday or urgent delivery?

Please contact Sales & Support on 0800 25 24 25 before placing an order to discuss urgent delivery options, the sales team will process an urgent order on your behalf if required.

Returns

What do I do if I have a faulty product?

The existing DOA/Warranty Returns process is to be followed. All details will be uploaded to Return Spot.

My Account/ User Accounts

How do I update my account information?

Select the USER menu option

Select VIEW next to your user ID

Update the fields you would like to change

Select SAVE

The changes you made will now be updated.

How do I change my password?

Select the PROFILE menu option

Enter a new password in the PASSWORD field

Retype the new password in the CONFIRM PASSWORD field

Select SAVE

Your password has now been updated.

NOTE: for security reasons, when choosing a password:

• Use both upper- and lower-case letters

• Use more than 8 characters

• Include one or more numerical digits and one or more special characters

How do I change my email address?

Select the USER menu option

Select VIEW next to your user ID

Update the Email field

Select SAVE

Your email address will now be updated.

Who sets up user accounts?

For 2degrees Dealer and Corporate stores new user account requests should be requested via the 2degrees IT Help desk.

For non 2degrees dealer or retail stores users can create their own account online by going to https://dealerdirect-bsnz-likewize.com. Once your registration is approved by the relevant Dealer Direct administrator for your company, and relevant user privileges set, an email will be sent to you with a link to activate your account.

The username is restricted to a minimum of 5 characters and a maximum of 12. No symbols can be used. Upper case, lower case and numbers are fine.

Your password is restricted to a minimum of 8 characters and a maximum of 12. It must consist of one of each of the following, upper case, lower case, number and symbol.

Ordering

Will I receive an order confirmation if I place an order on Dealer Direct?

Yes you will. Part of the online ordering process is your Dispatch Confirmation, it contains your Order Confirmation Number and dispatch information including Track & Trace number

Who can order from Dealer Direct?

Dealers that have a current trading account with Likewize, and have a Dealer Direct login (with access to the Online Ordering feature) can order online.

How do I cancel an order, or an item on an order?

Please contact Sales & Support on 0800 25 24 25 in order to cancel an existing order or items on an existing order.

How do I view the orders I have placed?

Select the ORDERS menu option

Select a STATUS in the SIMPLE SEARCH form (Inclusion of the PO NUMBER is optional)

Select SEARCH

The search results are displayed

Select a REQUEST NO to view the details of the order

Back Order

What happens when I place an order with a product that says it is out-of-stock?

If you place an order with a product that is listed as being ‘out-of-stock’ the product will go onto back order for you. This information is updated as stock levels change.

NOTE: The information provided in the E.T.A. and Additional Information columns are a guide only and are subject to change at any time.

What happens when I place an order with a product that says there is no allocation?

If you place an order with a product where the allocation is 0, or place an order for more than your allocation you will not be able to submit the order.

NOTE: Orders over and above your allocation need to be requested via your account manager.

How long does it take for back orders to be filled and dispatched?

We make every effort to fill back orders as soon as possible. Unfortunately, there are times when the manufacturer cannot meet our requested dispatch dates due to component and/or capacity constraints.

How do I view items on back order?

Select the ORDERS menu option

Select the BACKORDERS STATUS in the SIMPLE SEARCH form (Inclusion of the PO NUMBER is optional)

Select SEARCH

The search results are displayed

Select a REQUEST NO to view the details of the order

Shipped Orders

How do I view items that have been shipped?

Select the ORDERS menu option

Select the DISPATCHED STATUS in the SIMPLE SEARCH form (Inclusion of the PO NUMBER is optional)

Select SEARCH

The search results are displayed

Select a REQUEST NO to view the details of the order

VMI Stores

What is a VMI store?

VMI stores are 2degrees Dealer or 2degrees Retail stores and have their orders automatically placed by Likewize.

How do I view an order?

Orders placed for your store via the VMI process will be visible in the Orders section of Dealer Direct the evening of dispatch.

How do I order more stock than what is supplied via VMI

Please order required additional stock via the Dealer Direct portal, then please email VMI.SupportNZ@likewize.com. with a justification for the extra stock. If the order is approved the order will be released and your store will be advised. If the order is declined it your store will be advised along with your regional manager, if you wish to escalate your request this can be done via your regional manager.

Who can I discuss my stock levels / volume with?

If you feel the stock levels you are receiving are incorrect, please contact your 2degrees account manager, or email details to VMI.SupportNZ@likewize.com

Credit Information

How can I check my credit information?

The function can only be performed if the user has sufficient rights to view credit information

Select ACCOUNTS

Select CREDIT DETAILS

The relevant credit details are displayed.

Can anyone check my credit limit?

Only users that have the relevant access can check credit information.